View navigation
WCCTV Customer NPS Rating
0
A range of support guides for installing and operating your cameras and software are available by registering an account on our website; click Account Login at the top of this page and follow the registration instructions.
To enable us to support you remotely, please download TeamViewer:
More than just data
WCCTV’s Service Bundles have been designed to allow users to get the most out of their equipment with the maximum level of convenience.
WCCTV Connectivity is much more than just the SIM card within your equipment. It includes the following benefits:
Live remote access to video streams via 4G
Remote access to video archive via 4G
Secure video transmission via private VPN, fixed static IP addresses
Network management
SIM performance
You can renew your Service Bundle anytime by calling 0800 470 4630 or emailing support@wcctv.com.
Guidance, assistance and training
WCCTV prides itself on delivering world-class customer service and technical support. As part of a WCCTV service bundle, our customers receive the following:
Remote camera commissioning
Network management
Remote bespoke training
Remote diagnostics
Support guides
Training on demand
Free training workshops
Online technical support
Telephone technical support
Training videos
For face-to-face support, please contact us on 0800 470 4630 or email support@wcctv.com
The comprehensive warranty cover from WCCTV provides peace of mind that we will collect and priority repair your equipment and protect you against unexpected costs.
As part of a WCCTV Service Bundle, our customers benefit from the following:
Free repairs and replacements – including parts and labour
No collection or assessment fee
Faster turnaround – no waiting for invoices or POs to be raised
Hassle-free – notify us of your requirement for a repair, and we will take care of everything
Priority repairs – we will
Remote power cycle
WCCTV’s Smart Switch allows users to remotely control the power to a WCCTV Redeployable Dome or Rapid Deployment Tower system using mobile networks.
Intermittent or unreliable power supply to street lighting and other installations can cause power surges which may affect the 4G signal of your WCCTV system. This can also occur following significant power outages.
It is estimated that up to 90% of these downtime events can be solved with a hard power reboot, as power cycling forces the equipment to reset and restart from a known good state.
Rebooting equipment remotely allows the user to significantly reduce the need for expensive and
Remote Diagnostics
WCCTV Heartbeat is a remote diagnostic service that keeps a close eye on your WCCTV equipment to ensure it is operating correctly. Twice a day, every day, we will check the following:
Connection Issues: Reports when the connection to the CCTV system fails, or the system goes offline.
Camera Failures: Detects if a camera has developed a fault or is tampered with.
Hard Disk Failures: Detects hard disk failures or if it stops recording.
Recording Issues: Reports if the system records for less than expected.
Time & Date Inaccuracy: Reports when the time is incorrect or tampered with.
Contact us
An easier way to manage your security and surveillance requirements is just a quick contact form away. Contact our security experts and let us know how we can help.
